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Online Defence Account Suspended

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4 REPLIES 4
aaprout1
First Timer

I've just moved house and transferred my TalkTalk broadband and TV with me. My TalkTalk Online Defence now states Account Suspended. I can see on my account that the SuperSafe Boost has been switched off, but if I reactivate it, it will charge me £4pm. I have an offer whereby this is free until August 2022. Please can someone advise me how to sort this? Many thanks.

martswain
Philosopher

@aaprout1  did you have the single licence version ?

 

Did you pay the £60 home moving fee or did you enter into a new contract ?

 

If you are on a new contract then the single licence version is no longer offered.

Martin, just a customer trying to help.
aaprout1
First Timer

I haven't been told of a home moving fee, but Im not aware that i've entered a new contract either?

martswain
Philosopher

@aaprout1 

 

The Home Move fee is notified as part of the process.

 

How many licences did you have ?

 

What is your contract end date in your account ?

 

If you update your community profile with your name and landline number staff can check for you.

Martin, just a customer trying to help.
OCE_Ady
Community Team - TT Staff

Hi aaprout1, sometimes when a customer home moves the SuperSafeBoost can suspend automatically due to the change of details. 

 

I've sent you a personal message to get more information from you. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.