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Online defence has stopped working altogether, how do I fix this or get the f secure to reinstall

billythefish66
First Timer
Message 3 of 3

I need online defence program to reinstall it, how do I get it? as it's stopped working altogether. 

Willlia Atkins
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2 REPLIES 2

Ady-TalkTalk
Support Team
Message 1 of 3

Hi billythefish66, have you recently upgraded or renewed your broadband package?

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gliwmaeden2
Community Star
Message 2 of 3

There's a link for troubleshooting F-secure at the end of this article, @billythefish66:

 

https://community.talktalk.co.uk/t5/Articles/Online-Defence-SuperSafe-Overview/ta-p/2429531

 

If you have recently renewed/upgraded, the boost is no longer free for one device.  

Gliwmaeden2, a fellow customer.