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Over lockdown, both my phone and my email account were lost.

First Timer
Message 2 of 2

At the beginning of lockdown I lost my phone and as a result, my email account was suspended and lost owing to lack of use. So I had a threatening letter from talk talk telling me to change my email address. However, because I have a new phone and a new email address, I am finding it impossible to log in. I need to talk to a person but know from previous experience that is absolutely impossible. What do I do? I think I want to just quit talk talk as there is no customer service whatsoever and my internet access is sketchy at best - but again - impossible to do apparently. How do I log into my account with no up-to-date phone number or email?


Support Team
Message 1 of 2

Hi krazykarenteague, you'll find the information you need in the lost/forgotten login details for MyAccount help article.


Please let us know how you get on.



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.