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Problem updating my HomeSafe® settings.

KerenM
First Timer
Message 1 of 3

Since 23/4/21 there has been an error message on my Homesafe settinngs page:

"Sorry, we had a problem updating your HomeSafe® settings. Please try again later."

This was reported by phone to technical support who could not resolve it and said they would be escalating it, with a response within 24 hours. I have had no response within this timescale and the issue remains. I need this technical glitch fixed urgently as some sites I use for work are still blocked.  

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 2 of 3

Hi

 

Apologies for this.

 

We’re aware that some customers are currently unable to adjust their HomeSafe settings in My Account. Our team are looking into this as a priority and we hope to have everything back up and running soon. We apologise for any inconvenience caused.

 

Further updates will be on our Service Status Page

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Chris-TalkTalk
Support Team
Message 3 of 3

Hi KerenM,

 

Just letting you know that this should now be resolved, could you please retest and let us know if you experience any further problems


Chris

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