on 25-08-2020 07:27 AM
Hi all, we're sorry that the spammers managed to get messages through to you. We've blocked the sender now and will continue to block any future spam.
on 24-08-2020 11:46 AM
@Auntyp @Rossity @Scotfree53 With guidance from @Gondola I clicked on the username and the subject heading (in bold) which brought up the report and ignore buttons which allowed me to ignore the user and report the messages easily. I copied/pasted the message as part of the report. (Don't click on the link contained within the message obviously!)
on 24-08-2020 11:24 AM
I also received one of these offensive messages. I would like to delete it, but can't see how to do that. Also, I couldn't find the report button mentioned in the guidance - although I see that this instance of abuse has already
on 23-08-2020 09:59 PM - last edited on 23-08-2020 10:05 PM by Gondola
on 23-08-2020 05:17 PM
Thanks for taking time out to let TalkTalk know. You may or may not get an individual TalkTalk acknowledgement (I hope they do take the time to acknowledge and let you know the outcome) but in any event you have our thanks and apologies that you've seen a side of Community that really shouldn't happen. @StephenF for information.
on 23-08-2020 04:58 PM
on 23-08-2020 04:25 PM
on 23-08-2020 04:02 PM
OK, I logged out and back in. Clicked on envelope next to profile pic and the dodgy message opens immediately. No list as it's the only personal message I've received. I'm not sure about uploading a screenshot of it here ... there is no report or ignore option. This is very frustrating and is using up your Sunday afternoon. I'll just ignore it but would have liked to report it. Thank you for your help though!
on 23-08-2020 02:39 PM
If you don't see those then screenshot what you do see and post here using the Insert Photos camera icon above this Reply area.
on 23-08-2020 02:25 PM
Thank you for this - how strange, I have looked, but do not have even this page! My private message page doesn't look like the one you've linked. I'm on my laptop (not a smartphone if that makes a difference?). No matter what I do, or which links I follow, I seem to be unable to either report or ignore the sender (who joined today). I do appreciate your attempts to help me @Gondola
I'll keep trying ...
on 23-08-2020 01:08 PM
on 23-08-2020 12:06 PM