18-05-2021 12:56 PM - edited 18-05-2021 12:56 PM
I'm trying to support my Mother in Law on her laptop and Scam Protection is blocking use of TeamViewer. The principle of Scam Protection is good and she wants it turned on. It is disappointing there is no whitelist ability with this feature.
So can anyone recommend an easy to use alternative to TeamViewer that will work with Scam Protect turned on ? Are Talk Talk prepared to say what remote control software is blocked ? I don't want to turn off Scam Protection nor do I wish to spend hours trialling software until I find something that works.
on 28-05-2021 09:28 AM
We've done what we belive is best for our customers and we have seen reports of customers being scammed dropped significantly as a result.
on 27-05-2021 09:36 AM
on 20-05-2021 07:14 AM
Hi DCWhitworth, scam protection is there to block all remote access to protect our customers from the many scammers. The only way round it is for the account holder to turn it off. Hopefully, you've managed to get that sorted now.
on 18-05-2021 01:31 PM
To protect their customers, I don't think TalkTalk would wish to divulge a package that can get around scam protection.
However, if it's a one off support, you mother in law can turn it off for the duration of your help within My Account, and once you have concluded your support, turn it back on again.
Instructions areas follows.
If you go to my account, you can turn Scam Protection off there.
To do so:
1 Log in to MyAccount
2 Select My Services
3 Select View HomeSafe settings
4 Select OFF and confirm when you see the pop-up window
You may also need to disable any pop up blocker you may have installed
Hope this helps.