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Scam Protection won't turn off

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4 REPLIES 4
-npr-
Team Player

Every time I go to My account > home safe I find "Scam Protection" to be turned on, even though I'd previously turned it off.

How do I get this turned off, what's the point of the on / off button if it does nothing?

 

-npr-
Team Player

Tried again this evening , and this time I got popup messages to confirm I really wanted this scam protection turned off.

So far it's stayed off --- or reported as being off. Thumbs_up

OCE_Ady
Community Team - TT Staff

Hi -npr-, thanks for posting back to let us know it's sorted. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


-npr-
Team Player

Hi OCE_Ady,

Strange that the off button started working in the evening, was this enabled at your end?

OCE_Ady
Community Team - TT Staff

I wish I could say I'd done it, but sadly it was nothing to do with me. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.