on 21-11-2021 11:28 AM
I received a telephone call from someone claiming to be from Talktalk and offering to tackle the problem of slow broadband on my Samsung Galaxy phone, which I had been unaware of. He also stated that there had been reported fraudulent activity on my account.
After going through a speed test it appeared that the download speed on my phone was very slow. He asked me to download and install an app called AnyDesk, which I had never heard of, which I did. In the process of doing so I realised that this app allowed remote access to my phone. I terminated the call and immediately removed this app from my phone.
I have informed TalkTalk of this scam and also reported it to my bank.
are there any further steps that I should take to protect myself and my phone from this scammer.
on 23-11-2021 07:04 AM
It sounds like you spotted the problem in time. I'd say you have. You didn't receive any mail from the caller with links to click on did you?
on 22-11-2021 03:46 PM
Thanks again for your help.
Under the scammers instructions, I did download and install the app AnyDesk, not knowing at the time what it really was about. As soon as I saw that it allowed remote access to my accounts I promptly removed it. This was very soon after installing it.
Have I done enough to keep my accounts etc safe.
on 22-11-2021 11:04 AM
You'll find that scammers don't say your name cos they don't know it. They just have the number in most cases. You're safe as long as you tell them nothing and absolutely never grant them system access.
on 22-11-2021 10:53 AM
Thanks for your reply. I am not absolutely sure, but I’m not sure that they actually used my name at all.
What really concerned me was whether or not I need to make any adjustments in the Security section of my Samsung Galaxy phone.
on 22-11-2021 08:32 AM
Hi Dave75, this an old scam obviously still doing the rounds. The obvious thing you can do is terminate the calls as soon as they say we can see your computer has been hacker or is being used. We don't make those calls to you. We would also insist on verifying your id too.
Did they by any chance at any point use your name before they asked for it?