on 21-09-2018 07:16 PM - last edited on 21-09-2018 07:23 PM by Gondola
Due to my own stupidity i reset my windows 10. I lost supersafe and have been trying to get it back for a week or so now. I log in with the same email and password that activates my account and my bill appears without a problem! but it will not send me an activation code as it says it will. HELP
on 27-09-2018 07:14 AM
on 24-09-2018 07:27 AM
Hi iandixon, I've resent the welcome and password reset mails. Please let us know how you get on.
on 21-09-2018 08:38 PM
...before I escalate this to OCE_Ady which Community profle are you using?
The escalation will automatically be with @iandixon1 so I need to advise Ady where to look for your email address that you use for your MyAccount billing.
Perhaps best to ensure your Community Profile Personal Information (Click here) includes your name, address, current TalkTalk landline 'phone number and an alternate number (mobile recommended). Add, then scroll down and save changes. The TalkTalk Community Team OCE will then be able to link to your TalkTalk service account and pick up the email address from there.
on 21-09-2018 08:33 PM
on 21-09-2018 08:26 PM
No my original email address disappeared into the ether a month ego (a tiscali.co.uk address) so in a moment of madness i reset windows 10 .managed to get most things reinstated under a new address (see above) but can not get supersafe etc
on 21-09-2018 08:16 PM
on 21-09-2018 07:39 PM
You'll only be sent the activation email once so you should always keep that safe. When you say you reset Windows 10, I assume that was a full reinstall of Windows 10.
Did you completely uninstall the former copy of SuperSafe Boost and release the former SuperSafe Boost licence for the Windows 10 device?
To completely uninstall SuperSafe Boost download and run the f-Secure uninstall tool for Windows devices.
To release a license:
To add a licence to the SuperSafe Account:
Let me know how it went.