Online security

Get answers and information about our security products.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

SuperSafe on mobile using lots of mobile data

rolando
Whizz Kid
Message 1 of 11

Hi,

My daughter has SuperSafe installed on her Android mobile and this is working fine. This month she mentioned that her mobile data allowance (500 Mb) was running low. I looked at the Data usage expectiong to find it was due to some game she was playing on the phone but instead it showed that SuperSafe had used more than 100 Mb of her mobile data in the last 3 weeks. This seems a bit odd and looking at her past mobile data usage SuperSafe never used this much data.

 

Can anyone explain what SuperSafe is doing and how we can manage this?

0 Likes
10 REPLIES 10

Ady-TalkTalk
Community Team - TT Staff
Message 2 of 11

Hi rolando. does your daughter have updates set to update over wifi only? I've asked the question for you and will post back with the reply. 

 

 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes

Message 3 of 11

Do you mean system updates or App updates?

 

There is an issue with her phone not doing system updates over our WiFi so have done them on Mobile data once or twice. I did suspect HomeSafe might be blocking it but could not find the url for system downloads to add to trusted websites. Her phone is a Moto E3.

0 Likes

Ady-TalkTalk
Community Team - TT Staff
Message 4 of 11

I was trying to suss out if the phone might have done an Fsecure update that would account for the 100mb. I'll have a word with the team to see if they can explain what might use the data. 

 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes

Message 5 of 11
That's great, thanks
0 Likes

Ady-TalkTalk
Community Team - TT Staff
Message 6 of 11

I'll post back as soon as they reply. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes

Message 7 of 11

Ady,

Did you get a reply?

0 Likes

Ady-TalkTalk
Community Team - TT Staff
Message 8 of 11

No not yet, I'll chase them again now. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes

Ady-TalkTalk
Community Team - TT Staff
Message 9 of 11

I've had a reply now. The usage is normal browsing data. Here's how it's been explained to me.

 

"This is the result of the customer browsing using the SAFE browser. This usage would show as being from the SuperSafe app when in fact it is just the user browsing that’s resulting in the high data usage."

 

I hope that helps you. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes

Message 10 of 11

Yes, that is helpful.

 

Many thanks

Ady-TalkTalk
Community Team - TT Staff
Message 11 of 11

You're welcome. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes