Hi TillyG, I'm sorry that this still isn't sorted properly. The order has completed, but hasn't the system hasn't updated the Fsecure servers. I've contacted the product manager and Fsecure to request that Fsecure side of things is corrected to 8 user licence as soon as possible. I expect to hear back this morning. Please don't try to make any more changes until I've posted back.
I'm still trying to get this sorted for you. I got it escalated then those involved all disappeared. I really am trying to get a fix for you. In the meantime if I were you I'd make a complaint to the CEO team. You'll find all the information you need to do that in the complaints code article.
Hi TillyG, please check your safeavenue. You're now showing 8 user licences available to you. I'm really sorry that it's taken so long to get this fixed for you.