on 02-12-2021 05:23 PM
Cannot activate Supersafe boost - have had same error for about 10 weeks and no one seems able to help me , Customer services recon issue is with F-sucure but cannot tell me when it will be fixed,
While we do this you won't be able to make further changes to your SuperSafe settings.
Desperately looking for assistance please.
on 05-01-2022 06:58 AM
Hi Bucket, please answer the questions in the below link to enable us to access your account and help with your questions:https://smm.page.link/JyjnUsYhbawuq2xe8
If you don't have a Telephone Enquiry Password, follow our guide to create one or select the "I don’t have a password" link to answer some different questions. Setting up your telephone password
on 05-01-2022 06:55 AM
Hi Bucket, I'm afraid that hte account number provided doesn't bring up a live TalkTalk account. I've resent the verfication link for you. Please check the account number before providing answers again.
on 03-01-2022 06:50 AM
on 31-12-2021 10:01 AM
@Bucket, staff sometimes reply on the duplicate threads and don't seem to notice that they are in the moderated section of the forum, so you don't see their response.
This is partly why it is really important not to post multiple threads for the same issue. It really does cause confusion when things come through the automated workflow and can result in you getting no help rather than more help.
So, please keep with this thread, and I will re-escalate it for attention.
on 03-12-2021 07:48 AM
Hi Bucket, I've replied to your other post. I've tried to send you a Personal Message but they've got to be enabled on your account first. Once they're activated I'll send the message.
on 02-12-2021 05:34 PM
Sorry to see this. The support team here will be happy to help, make sure that your personal details including TalkTalk landline number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.