on 27-08-2020 10:32 AM
Subsrcibed to supersafe boost to protect an additonal device, but then realised I didn't need it - opted out, but now appear to have lost supersafe protection included as standard for my one original device?
on 27-08-2020 01:24 PM
Hi traceyb2, to confirm you're the account holder can you reply to me via PM (Personal Message) with the following information:
Note: Please do not post personal information directly in the Forums.
27-08-2020 11:00 AM - edited 27-08-2020 11:01 AM
Hi traceyb2, that sounds like you've unfortunately fallen foul of the changes made to SSB since you first signed up to the free version. There no longer is a free version and so removing it will mean you've removed it for good.
I can check for you and will send you a personal message once PMs are enabled for you.