on 29-01-2018 08:22 AM
Hi barrylewis, I've removed the boost from your account and will add it again shortly once the removal completes. This should allow the systems to synch up properly.
on 30-01-2018 08:33 AM
on 30-01-2018 07:34 PM
Hi Ady. We are making progress but not there yet. I have super safe boss ton and can now log in but when I try to add more devices I am informed I have only one licence and must buy more. What is that all about? I am paying for up to 9 devices.
on 31-01-2018 08:34 AM
Yeah there's problem with the synching between 2 systems. I've raised it and will chase it for you. Just to correct you on one point so a not to let you down later, it's up to 8 devices. I don't want you to think I've short changed you later.
on 03-02-2018 05:08 PM
WThanks Ady yes I said 9 ,licences but meant 8. Unfortunately I have been paying for 8 but still only have one. Any news on the synch problem as I have two Samsung devices waiting for protection.
on 05-02-2018 01:07 PM
I'm still waiting on the fix. The team are fully aware of the problem, but haven't come back with the fix yet. I've sent another chaser for you.
on 12-02-2018 06:51 AM
I'm sorry for the delay in getting this sorted for you. I've sent another mail chasing the teams to fix this for you. The product managers are also pressing for a fix. I'll post back as soon as I hear back.
on 21-02-2018 02:53 PM
Hi Ady what on earth is happening to my supersafe boost Has everybody got this problem or just me. I have two samsung devices that still do not have a licence but I am still paying for up to 8 devices. This is becoming silly. Is there no simple solution.
on 22-02-2018 01:25 PM
Hi barrylewis, I've got just 2 of your with this problem. It's being taken seriously despite that and I've chased the group who are working on this again for you. I've asked for suggestions as to how I help you whilst it's still being investigated.
28-02-2018 11:13 AM - edited 28-02-2018 11:13 AM
Hi, we've finally managed to get this sorted for you and you've now got 8 licences showing in the portal. I've made the 8 user version free for 18 months to allow for this. Please let me know how you get on and if you need anything else.
on 28-02-2018 01:16 PM
You're most welcome. I'm just sorry it took so very long to get this sorted. I have to say this was about as out of the ordinary as it's possible to be with SSB. Thanks for posting back to let us know it's sorted.