on 28-03-2022 03:59 PM
I use Firefox browser. Recently a message popped up to say that Talktalk Online Defence is incompatible with Firefox Security. The add-on that previously worked has stopped. What can I do to restore this online protection
on 30-03-2022 06:47 AM
Hi martswain, we have a couple of banned ex members who are desperate to remain community members in order to incite others. We will continue to keep them off the community to spare our members the grief.
on 29-03-2022 06:56 AM
Hi all, Fsecure has removed the error message as the extension isn't required for online protection to continue working. They have stated that they're still dealing with Mozilla to have the extension accepted.
28-03-2022 07:56 PM - edited 28-03-2022 07:56 PM
Yes, @martswain, I suppose most customers post in a state of panic, anger or bewilderment.
All the above probably preclude being in a calm enough state of mind to check the search engine.
Anyway, @Anonymous, at least you know that you are not alone with this problem. Keep an eye on the other thread.
on 28-03-2022 07:40 PM
@Gliwmaeden2 if only customers could be bothered to search and then post in the correct board then all our lives would be so much easier !
Also, a simple Google search would have revealed the issue
@Ady-TalkTalk seems to be on top of the progress in the topic I referred to, so hopefully @Anonymous will have sufficient information to be going on with.
on 28-03-2022 06:46 PM
Only known to those who have bumped into the problem already, @martswain.
There's no "sticky" for the issue.
@Anonymous, your thread is now in the right place for staff attention.
on 28-03-2022 04:51 PM
Should've looked at this topic, it's been up 10 days.
@Gliwmaeden2 it's a known issue, link above.
on 28-03-2022 04:41 PM
I'll move this to the security board for you, @Anonymous.
It will be in a queue for attention. Please look out for a reply from TT staff later in the week.
I'll remove the unnecessary duplicate thread.