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Team viewer

Wotton
First Timer
Message 9 of 9

HELP ! I have been trying for ages now!!!!

How can I get TalkTalk to allow access teamviewer 

0 Likes
8 REPLIES 8

Message 1 of 9

Hi Wotton, unfortunately I have no control over the speed at which this gets fixed. I've raised it repeatedly and am still waiting for a response. We're constantly working to improve the internal processes that allow us to help you. Sometimes it takes longer than we'd like and this is one of those cases.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 9

Hi Wotton, I'll contact the support team again and see if we've made any headway on this. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 3 of 9

Hi Wotton, I'm very sorry for the delay. I've reached the team who are working on the problem but they've still not found a fix.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 4 of 9

Hi Wotton, I've escalated this to the team who can help us get this sorted for you. 

 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 5 of 9

Hi Wotton, I can help you with this. I've sent you a personal message to get more information.

 

Ady

 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes

KeithFrench
Community Star
Message 6 of 9

Then I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday), but if more urgent you can always try the Service Centre. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk have responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Wotton
First Timer
Message 7 of 9

I have tried this is does not work

0 Likes

KeithFrench
Community Star
Message 8 of 9

You need to disable Scam Protection to get TeamViewer to work.

 

Scam Protection is part of HomeSafe. The Homesafe settings can now be managed yourself, from within MyAccount, please follow the below steps to disable scam protection on your line:



1. Log into MyAccount
2. Select My Services
3. Select View HomeSafe settings
4. Go to the Scam Protection section
5. Select OFF and confirm when you see the pop up window

Thanks

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?