on 20-09-2021 02:27 PM
on 20-09-2021 01:30 PM
on 17-09-2021 10:09 PM
If this seems to be a file sharing site then HomeSafe KidsSafe can be blocking access as file sharing is a category that can be blocked. Enable the KidsSafe File Sharing category or set the access to allow the wanted website address. But I'd be a bit cautious as Scam Protection was somehow being triggered and that's normally only when access to remote control websites is attempted.
If you're totally happy that the downloading is safe and if HomeSafe is totally off but you're still getting the Scam Protection come up then TalkTalk Support can help you. But that'll be next week as there's no TalkTalk staff normally on duty at weekends.
on 17-09-2021 09:57 PM
It says that i am not authorised to visit the site and i need permission from the owner, it looks like a drive account but i need access to get the files, will email the owner to find out how i get my files and let you know the reply, and thanks for all the time and help you have given me.
on 17-09-2021 09:46 PM
So that image is showing some 'download' links. Which gives me the impression that you're being asked to download the rar files. Question is where do those download links take you? If you hover the cursor over the Download but do not click you should see (bottom left of screen) where the download site is. Or right click the Download link and select Copy Link from the menu so you can paste that link into notepad for closer inspection.
on 17-09-2021 09:28 PM
How would you normally extract the rar data? Using WinZip or WinRAR assuming it's a Windows device or UnArchiver or similar if MAC?
If you run that software and select the RAR file to open and extract the data. If it's not actually a RAR file but an executable file you'll get an error.
on 17-09-2021 09:06 PM
At what point does the Scam Protection page comes up? On uncompressing the rar files and running the software which is apparently set to download from a site like Teamviewer or Anydesk or a range of other remote control websites?
Are you aware of what the software is doing? For example, you've paid for a specific remote access software product?
Is this what you were expecting? Just asking, in case you've inadvertently got some malware embedded in the software you thought you were buying.
on 17-09-2021 08:37 PM
17-09-2021 08:27 PM - edited 17-09-2021 08:33 PM
Scam protection is intended to prevent the unaware of visiting websites that download remote control apps that can be used by scammers. This preventative measure does not stop the opening of emails. However, if the email contains malware or a virus then your computer security may be safeguarding you.
Are you sure the email is virus and malware free? Are you sure the email does not contain a link to a suspicious website?
How to turn off Homesafe also an introduction to Virus protection and includes a link to TalkTalk Online Defence.