on 15-10-2021 03:56 PM
My router is currently blocking few websites which I tried to adjust.
My current statut shows Kids Safe as off - which is not true because it's on.
When try to change it I get a message : Sorry, your Kids Safe settings were not updated. Please try again.
Spoke with customer service but no resolution to date
I want to be able to adjust these settings myself
on 25-10-2021 07:55 AM
Hi Adrian, I'll need to take a look at your account so I've sent a personal message to obtain more information.
on 21-10-2021 06:44 PM
Yes I do get Kids safe message - apparently it's still preventing access to certain websites (although the status says it's off)
I've set Kids safe up some time ago and it was working fine until I upgraded to Future Fibre.
I am unable to turn on scam protection etc. also.
on 21-10-2021 03:28 PM
on 21-10-2021 02:04 PM
Done that and the problem still exists.
I assume there may be a problem with my router. I can see message in My account:
We have not been able to identify your router or its software version
on 18-10-2021 06:50 AM
Hi Adrian77, please turn off your router overnight. That should clear the IP address of your connection and that should mean no more issue. If that doesn't clear this I'll need to take a look at the account for you.