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Unable to login to FSecure SuperSafe

nickandcarol
First Timer
Message 14 of 14

Hi,

I've been trying to activate my FSecure SuperSafe account but the email address associated with my TalkTalk account is not recognised.

 

I've spoken to the TalkTalk support team who have directed me here where this team will apparently be  able to update my login email address stored with F-Secure to allow me to access to the SuperSafe portal.

 

Thanks

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13 REPLIES 13

Message 1 of 14

Hi Svk62, please start your own topic and I'll be delighted to help you get this sorted. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Svk62
First Timer
Message 2 of 14

I have the same problem

There has been no activation email from FSecure. I've checked spam and junk.

Tech support directed me to this site to get the problem rectified 

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Message 3 of 14

Hi CliffandJohn, please start your own thread and I'll be happy to help. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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CliffandJohn
First Timer
Message 4 of 14

Password not recognised when adding  supersafe boost to recently renewed contract (supersafe

boost in previous contract but  omitted at renewal )..  Technical support showed it was installed

but mine was showing I was not covered.  Tech.support referred me to Community Talk Talk

Please advise.

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Ady-TalkTalk
Support Team
Message 5 of 14

Hi nickandcarol, I'm sorry but some of the information provided doesn't match what we hold on system. As we've not been able to verify your ID twice. We have wait 7 days to make another attempt.

 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 6 of 14

Hi Ady i am having the same problem as Nickandcarol. I have just posted on here. Hope you can help me too. 

Caz
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Chris-TalkTalk
Support Team
Message 7 of 14

Hi nickandcarol,

 

Thanks for answering the security questions, I've sent you a PM requesting a little more information 


Chris

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Ady-TalkTalk
Support Team
Message 8 of 14

Hi nickandcarol, please provide the security information requested in the secure verification link. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Ady-TalkTalk
Support Team
Message 9 of 14

Hi chrisgooner, I replied to your thread too. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 10 of 14

Hi Summercroft146, I've replied to your thread. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 11 of 14

Hi, I have the exact same problem and was also advised on the phone to post to this forum for help.

 

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Message 12 of 14

Can someone sort out my error message? my f secure subcription has expired?? but after logging in says im protected??Help??

 

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Ady-TalkTalk
Support Team
Message 13 of 14

Hi nickandcarol, they're right. I can do that for you. In order to do it I've got to verify some security information with you. 

 

I've sent you a personal message.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes