I have read the various posts about turning off scam protection which all use My Account. Unfortunately I am unable to register for My Account as after entering email and account number, i get the message:
Unfortunately, we are unable to proceed further due to insufficient information on the account. Please contact us for help.
The 'contact us' link doesn't help either. I need to speak to someone about this but am unable to do so. All the telephone numbers I have eventually just end up with 'we have had to close down this line'. Please can someone help?
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.