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Websites Blocked says kidsafe on when not enabled

twitchspank
First Timer

on ‎30-03-2021 03:36 PM

Message 2 of 2

Last night my router reset around midnight. SInce then If I access any 18+ websites I get blocked. One of the messages says KidsSAfe has blocked this site. I check my settings in talk talk and they say not enabled ( I have never had them enabled). I can ping the websites I cannot access so DNS seems to be working. Other websites I can access normally. I have tried restarting router and switching off for 30 mins as suggested in another post but feel this is just a standard troubleshooting technique.. This has not worked. Any suggestions?

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Ady-TalkTalk
Support Team

on ‎31-03-2021 07:19 AM

Message 1 of 2

Hi twitchspank, it is indeed a standard diagnostic for this issue and that's why we do it. I'm told if you reboot this morning there's a good chance this will work for you. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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