It started yesterday after the electricity was down for a few hours due to a fuse box upgrade. Kidsafe is and has always been off. All websites deemed adult are being blocked. I've restarted the router (It's a talktalk router) and left it off for 30 minutes. I've even tried using a manual DNS in the router settings of 184.108.40.206 and 220.127.116.11. I've turned home safe on and then off again. None of these steps have worked. I've never had this problem until yesterday. Long time customer, same talktalk router for a long time.
Hi lounisse, if you changed the DNS and the problem has gone away I suspect you weren't able to change the settings correctly. They will always prevent KidSafe from working as you're no longer on TalkTalk network.
Have you rebooted the router since this morning? If not please reboot it now and retest.
I didn't want to comment but seriously the no response or even a pinned thread to addres this issue is very dissapointing.
I also am affected by this Kid safe issue blocking most sites. The suggestion to turn off router is simply a band aid and not a true fix.
I tried that method and it worked (1-hour off), only for issue to creep back in since I was having additional issues properly accessing Talktalk email (not related to Kid safe).The only reason why I restarted the router again was because according to the TalkTalk status page the Email side was fine. Now I'm back to square one with the blocking.What is going on?
Myself and a few of the others affected by this issue already have our DNS settings set at the default Talk Talk servers.
And we also have Kidsafe turned OFF. Yet sites are still being blocked. If a mod could escalate this issue with the network teams and let them know, that would be much appreciated.
Update: The 30 mins powered down router trick seems to have done the trick so to speak 🙂
So all good now, touch wood.
Hi lounisse, thanks for letting me know. Everyone else please reboot your routers this morning and post back to let us know if it's working or not.
If you look at the link I posted earlier then it shows how to change the default DNS servers depending on your router. Personally I use Google DNS as Primary and Open DNS as secondary: 18.104.22.168 and 22.214.171.124 respectively. Others are available.
Hi all, there was work done last night to clear the incident, please reboot your router and post back to let us know how you got on.