The login is exactly the same email address and password you use to login to MyAccount. (Click here)
If you're still having trouble then just check that your Community Profile Personal Information (Click here) includes your landline phone number and an alternate number (mobile recommended). Add, then scroll down and save changes. The Community support OCE's (TalkTalk team) will then be able to link this topic to your TalkTalk service account and look into this for you.
It might be a silly question on my part but the last person to have this issue hadn't activated SuperSafe Boost.
So have you logged in to MyAccount, checked that the SuperSafe Boost is selected and you've activated and once you have subscribed, you'll receive a welcome email from F-Secure with instructions on what to do next?
Have you received that initial welcome email? And then followed the instructions to download and install Supersafe?
Silly questions I know, but just in case...
On the basis that you cannot remember getting the f-Secure / SuperSafe Boost welcome email I think that you're probably not registered on the f-Secure database or you are registered but not with the correct email address. The OCE can check this for you.
If this is the case then the best way of resolving this is for the TalkTalk team to get you registered and the welcome email sent to your TalkTalk email address - the one you use as the email login to MyAccount.
I've organised that earlier by alerting the OCE's just in case. They work weekday office hours to support Community so I'm expecting they'll pick this up Wednesday and respond to you right here.
I see they're pretty busy so 'tomorrow' is just my estimate based on when I originally escalated this topic into their workflow.
Hi 12345M, I've removed and readded the boost for you. It's allowed me to send out a new welcome email and force a password reset for you. The welcome mail should have your username and temporary password. Let me know how you get on.
Hi JENED4, you've posted on an old thread here. Do you still need help with this or have you got it sorted?