Please can someone point me in the right direction, Kidsafe is blocking me on websites that it considers not safe for kids, however my "kidsafe is turned off on my settings. So I don't know how to fix this.
All the homesafe settings are off, but it still blocks me, not sure how to fix it.
This has only happened in last few months, any ideas would be welcome.
P.S. I have already tried turning it on and off as per the published talktalk advice - it didn't fix it.
Just fixed this now by rebooting the router. No idea why this fixed it but it did. (I have a non talktalk [Netgear] router).
It seems to be an issue with a number of people but I don't see any sign that it is being taken seriously or looked into. I tried to get into chat, but it is closed.
I'm also having this issue
Hi brett laing, have you tried turning on Kidsafe and then off again? Have you turned off the router for 30 minutes to reset your IP address?
What sites are you finding are blocked? Have you tried adding them to the allow list and if so what was the result?
Hi Ady, I have just tried it now, it is fixed, there is no blocking at all, Thanks for getting back to me so soon. I am not sure what caused it to fix itself.
The only other thing I did yesterday was to the "homework time" setting within homesafe settings. It was originally "off" , and I clicked it on, then refreshed page to save it, then I clicked it off again, like 10 seconds later, and clicked refresh page again to save changes.
This triggered an automated email to my talktalk email warning me it was now off ( even though it had always been off ). Whether that indirectly caused the system to update itself, I don't know, it might be un-related, but it is worth a try.