Here at TalkTalk, we know that sometimes our customers prefer to use their own router, and some may encounter difficulty when setting this up.
We will offer a little help and guidance for setting up the most commonly used models of router here, but as there are so many different makes and models, we can’t list them all.
As long as you know the main options to look for in the router set up pages, the following information should help.
Firstly, before setting up any router you’ll need your:
This will usually be if the form of … email@example.com and the password will usually be a series of letters and numbers.
If unsure of your broadband username and password, you can call an automated password line from your TalkTalk home phone, this will read the details to you. The number you need is 0870 087 5562.
Now whichever router you have, it will either have a set up wizard or it will require manual setup, however the information required will usually be the same.
Here is the core information it will ask for. Don’t worry if your router does not ask for all this information, sometimes it can be automatically detected(please note- if you are a TalkTalk TV customer you will also need these settings)
If the router has an ‘Idle Timeout’ option, we suggest this is set to 0 whenever possible to keep the router ‘always on’.
To set up a router, you should have a PC or Laptop connected directly to the router via Ethernet cable.
· Open a browser program, usually Internet Explorer or Google Chrome
· Type in the address of the router. You may also be asked for a username and password. Below is a table of the more common router addresses, usernames and passwords if required.
Netgear model routers are popular with many customers, and the setup options are very similar between models.
The most common settings layout will have a menu on the left hand side, and will have a Set up wizard option or a basic settings option to manually enter the details.
As you can see, most of the information can be entered under the Basic Settings option.
TP-Link models are becoming more popular these days, as they have an excellent wireless range.
· When logging into the router, you will see a ‘Quick Start’ option. This is the setup wizard that will guide you through the setup and ask for the common options we mentioned earlier
Belkin router setup pages are similar between models, and the details can be entered under Internet WAN > Connection Type. Some older models may only allow you to select PPPoE as the connection type, however don’t worry, this will work also.
The main options are listed under Network Setup, and as you can see below, most of the required options are automatic. Once you have selected the encapsulation, the only other details required are the username and password for your broadband connection.
As you can see from the four examples above, as long as you have the required information mentioned earlier, then setup should be straight forward.
All routers will have different advanced options, firewall settings etc, and are too numerous to mention, so if you have a specific requirement or specific model in mind, we always recommend asking our community.