We understand the challenges British Sign Language (BSL) users might face in communicating effectively in the face of an emergency. In line with Ofcom recommendations, we are now promoting use of the 999 BSL service on all platforms. 999 BSL aims to provide a 24/7 emergency response service to those with hearing or speech impairments, by connecting the user with a trained BSL interpreter. The interpreter will then relay the information to the relevant emergency authority (Ambulance, Police, Fire, or Coastguard), to ensure the safety and protection of everyone.
We've provided answers to some common questions about the service below, but if you need some further support, we encourage you to visit the 999 BSL FAQs page.
What is 999 BSL?
999 BSL is a service that connects you to British Sign Language Interpreters remotely through an app or a web-based platform, who then will relay the conversation with the call handler and emergency authorities. This service has been set up so that no deaf person will be excluded when they need to make an emergency call, therefore saving lives.
Download a BSL video demonstration
When to use the 999 BSL service?
The 999 BSL service is for emergency situations ONLY, for example:
if someone is seriously injured
lives are at risk
being in danger or harm
a serious offence is in progress or has just has been committed.
For less urgent situations, please use Police 101 (wherever possible) and NHS111 through SignVideo - not 999 BSL, unless there is an emergency.
Download a BSL video demonstration
How to make a 999 BSL call?
There are three ways to reach the emergency authorities through 999 BSL service:
the 999 BSL app for iOS
the 999 BSL app for Android
the 999 BSL website, www.999bsl.co.uk
There are three simple steps, you will need to:
Open the app or webpage (If you're using the app, make sure you download it beforehand)
Press the red 'Call 999 BSL now' button
Connect to an interpreter
Download a BSL video demonstration
999 BSL contact information
For more information about the 999 BSL service, a list of FAQs, and how to download the app, please visit www.999bsl.co.uk
For any enquiries, please email info@999bsl.co.uk.
Download a BSL video demonstration
View full article