You'll find a handy troubleshooting guide within your eero app to help diagnose any issues with your eero network. If you're still experiencing slow speeds, check out these top tips:
Check your setup
Setting up your eero incorrectly or using the wrong equipment will likely cause slow broadband speeds. If you've not done so, check out out article Setting up your eero to make sure you're set up for peak performance on your network.
You might also need to check the location where you've got your eero set up. The following factors can affect your broadband speed:
Furniture and appliances: Some household objects can cause slow speeds. Electrical and Bluetooth appliances transmit signals which can interfere with Wi-Fi, whereas mirrors and radiators can stop Wi-Fi signals from passing through walls by reflecting them back into the room. Anything containing large amounts of water, like a fish tank or a boiler, can absorb Wi-Fi signals too.
Your building: Wi-Fi can pass through most obstacles easily. However, materials like brick, plaster, cement, stone, metal and double-glazed glass can block some of the signals. Some newer homes may even have plasterboard walls that are backed with aluminium foil, which can act as a barrier to Wi-Fi.
House size: The larger your house, the less likely it is that you’ll get a strong Wi-Fi signal in every room. With Total Home Wi-Fi, we'll supply you with enough eeros to spread Wi-Fi signal throughout your home. You might want to try a few different placements for each node to ensure the signal reaches everywhere you need it to.
Check your devices
The first thing you’ll want to do after checking your setup is understand if you’re experiencing slow speeds on all your devices. If it’s only one device, simply turn your device’s Wi-Fi off and on again. If that doesn’t work, try rebooting the device. If you’re having an issue across multiple devices, or the above didn't help, then read on.
Check your app
If you're experiencing slow speeds on several devices, you can check your current speed in the eero app. To do this:
Load the eero app
Select the Activity tab
Under Speed & Data, select the Fastest download / Fastest upload box
Select Run a speed test
Your result will display your current download and upload speeds, as well as some information to help you assess the results. If you need more information on how to interpret the results of the speed test, select the Learn More About Speeds button on the test results page to find out more.
TURN IT OFF & ON AGAIN
If everything’s powered and connected, you can try turning your eero off and back on again. It should take about 2 minutes to fully start up. Next, do the same with your modem and wait 30 seconds before switching it back on. Wait until the light on your modem is solid green and the lights on your eero has finished blinking and is solid white before testing your speed again as mentioned above.
Check your service
If the above steps haven't helped, it may be that there's a loss of service in your area. This could be due to one of the following:
It's normal to have outages in your Stabilisation period, or the first 10 days of your broadband service. This is so we can test the optimal settings for your service.
Things like bad weather and roadworks can damage network cables, including your fibre line. Cable damage can cause problems with your broadband connection.
When lots of people are online at Peak time – usually between 6pm and 9pm – your broadband may feel slower because of the congestion on the network. The same applies if a particular website is getting a lot of traffic at a certain time. Unfortunately there’s not much we can do about this except recommend that you try again later.
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