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0 subscription channels showing

Cbanks
First Timer
Message 3 of 3

New to TalkTalk TV today, all set up, showing 0 subscription channels despite retuning twice. How can I fix this? Want to access BT sport and it’s not even there at the moment 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi Cbanks

 

If you can answer the questions from fr8ys we can look into this for you.

 

Thanks  

 

Karl. 

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fr8ys
Community Star
Message 2 of 3

How have you connected the box to the router? Direct or via powerlines?

 

Have you tried accessing and playing iPlayer for example to check the box can connect to the internet?

 

If iPlayer works, then work backwards from the box and retune after each step.

Remove wires and reinsert them if you have not already done this and check your powerline plugs, if used have lights on. You could reset them and the re pair them.

If that does not work, the try rebooting the router.

 

If still no joy post back and you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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