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£4 opt out charge I want to OPT out

BMKELLY
First Timer
Message 6 of 6

I wish to OPT out of this £4 charge, I rarely use the tv so there is no point in it for me.

Taken me ages to find my way around just to get here, Why make things so difficult. I onlt found out about this charge from a news paper, The email was very misleading.

So IM OUT.

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5 REPLIES 5

Message 1 of 6

No Problem 🙂

 

Glad to help.

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 6

Thank you Karl, I appreciate your help.

Bev.

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Karl-TalkTalk
Support Team
Message 3 of 6

Hi

 

I've now processed the request for you.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Karl-TalkTalk
Support Team
Message 4 of 6

Hi BMKELLY

 

I can opt you out of the upcoming TV charge but I'll need to confirm some security details to access your account.  I'll send a PM separately with the info required.

 

Please note however that when you opt out of TalkTalk TV you will lose access to add and remove TV Boosts flexibly.  You will lose access to TV Boost on demand content via the TalkTalk player.  You will also lose access to TV on the go services via the web and Mobile App.

 

Also, any current recordings you have made from a Boost channel will stop working when you are no longer subscribed to that channel.

 

Thanks

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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ferguson
Community Star
Message 5 of 6

OK, you only found out from a newspaper? But you did get an email?

 

Which says: You’re free to opt out of TalkTalk TV at any time.

 

And then gives a link to live chat to do just that, did you try that? It has been busy, admittedly.

 

 

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