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Accidental movie rental

JKean
Chatterbox
Message 6 of 6

I've accidentally rented the wrong movie is there anyway to cancel it and get my money back?

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5 REPLIES 5

Message 1 of 6

Hi

 

Yes, I can see that it has not been watched and will remove the title and add a credit.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Message 2 of 6

Yes that's the one.

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Message 3 of 6

Hi

 

I'm showing that all recent movie rentals were purchased via voucher except  for blindspotting.

 

Is this the movie you are referring to?

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 4 of 6

No I haven't watched it

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Debbie-TalkTalk
Support Team
Message 5 of 6

Hi JKean

 

I'm sorry to hear this.

 

Can I just check, once the movie was purchased did you watch it?

 

Thanks

 

Debbie

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