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Amazon Prime on TalkTalk TV box

First Timer

I recently joined TalkTalk and with my new Internet & TV I got Amazon Prime. However, I can’t get it to work on my TV box. I have signed in on the app and can view films and TV programs but when I select ‘watch now’ it leads to an error message saying ‘something went wrong’.


My prime works on another device but I can’t get it to work on my TV box. Considering this was an incentive for joining it’s disappointing it won’t work.


I have tried signing out and back in and checking for software updates. Any ideas? 


@Saraht852 Hi welcome please complete ur profile on here for the team next week to find u on their system as they can not help or check things with out a match 


A bite of info of Forum:
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Hope that help Regards Joe
If so then give me a Kudos ( Click the Thumb up Button)
Team Player
Hi Sarah
I too am having the exactly the same problem as you describe. Only the film trailers play for me. Please update your thread if you get any joy and I will do the same to my thread.
First Timer

Thanks have done that now thanks for the prompt.

Team Player

Hi Sarah

A factory reset sorted my Prime but you lose all your recordings.


Community Team - TT Staff



This has been a strange issue to be sure, but a reset of the box has restored the app for some.





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