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Android phone saying connected but no internet

rogkay
Participant
Message 10 of 10

Hi,

 

My router is an HG633, I have no problems with my internet connections to my desktop, laptop or TV but both my wife's and my own mobile phones are saying connected but no internet access. I have tried a factory reset of the modem and also the phone but the problem persists.

Not sure if this is the cause but I have recently connected a TP Link wifi range extender.

Rog
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9 REPLIES 9

Message 1 of 10

Hi Rog,

 

Glad to hear the new router has resolved this for you.

 

Regards,

 

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 10

Hi Debbie,

The new router arrived yesterday and the problem was solved.

I must admit that I wasn't very confident as I couldn't see how my desktop, laptop and TV could all be working fine if it was the router at fault, but as soon as I connected the new router our phones were fine.

Thankyou very much for your kind help and great service.

All the best,

Rog

Rog
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Message 3 of 10
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Message 4 of 10

Will do Debbie, thanks very much 🙂

Rog
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Message 5 of 10

Hi Rog

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Message 6 of 10

Yes please Debbie, thanks very much.

Rog
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Message 7 of 10

Hi Rog

 

Thanks for your reply.

 

I can send a replacement router for testing, would you like me to arrange this?

 

Debbie

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Message 8 of 10

Hi Debbie,

 

Thanks for your reply. The phones in question are Honor 9 Lite's and are both fully updated.

Rog
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Debbie-TalkTalk
Support Team
Message 9 of 10

Hi Rog

 

I'm sorry to hear this.

 

Can I just check if the phone has the most recent/up to date software updates?

 

Thanks

 

Debbie

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