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Apps not working

Jenny33
First Timer
Message 2 of 2

Hi I have recently upgraded to fibre 65 and got a new youview tv box Huawei DN380T. I have updated all apps and the box etc, done both types of resets on the box and still cannot get ITVhub, 4 and My5 apps to play videos. They load, allow you to chose something play the adds then freeze what else can I do?

all other apps work had a line test too and that is ok

please help

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1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

Does the TV box have an aerial connected ?

 

Thanks  

 

Karl. 

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