Our kids boost channels have had issues and been unavailable for the last few weeks. They come in/connect okay then freeze after about a minute? We then get the 6023 error code saying it's due to broadband connection issue. I've followed instructions (including advice in here) and checked connections, restarted the router and the youveiw box numerous times but it's had no effect. The broadband seems to be functional in every other respect, I just can't get the channels I'm paying for!
How is the box connected to the router, is it directly by lead or via Power Line Adapters ?
VERY IMPORTANT FOR SUPPORT !!!!!!
Could you please ensure that your personal information is up to date in your profile INCLUDING your registered landline number.
Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info.
This is purely so that the OCE's can tie up your details and trace your account as this is not possible from just your screen name. You will not be contacted by phone.
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
i'll swap out the router and see if this helps.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE