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Box not recording or playing old recordings

annebeaton1949
Chatterbox
Message 7 of 7

Hi,

 

My talk talk tv box has stopped working properly.  Every time a scheduled recording tries to record, it fails.  Every time a manual recording is attempted, it fails.  Every time a previous successful recording is attempted to be played, it displays a black screen when playing.

 

I have tried the soft reset and the hard reset using the maintenance method (switch off, hold +/- buttons and reset box with keep recordings and removing recordings).

 

Can you please advise what the next step is?  The hard drive still has about 38% capacity free and the signal strength is fine.

 

Thanks

Anne Beaton

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6 REPLIES 6

Message 1 of 7

Hi Anne

 

Glad to her the box has been received.  I hope it's working correctly and solved the issue for you.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 7

Replacement box has been received.  Thank you for your assistance.

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Message 3 of 7

Hi @swampdodger

 

Could you please start your own thread for support as each problem is individual and needs investigating separately.

 

Could you please also ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information, Settings, Personal information, then scroll to the bottom of page and click save) Only you and the OCE's can see this information.

If this has helped and solved your problem, please mark it as "Accepted Solution" from the 3 dot dropdown menu in the bottom right of this post so that staff or others do not spend time looking for alternatives. If you like the answer please feel free to click the "Like Button"
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Message 4 of 7

i have the exact same problem and resetting has'nt solved it, even before, when it was recording only two lights (the 1st & 3rd) were showing.

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Karl-TalkTalk
Support Team
Message 5 of 7

Hi Anne

 

I'll get the box replaced for you.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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fr8ys
Community Star
Message 6 of 7

Sounds like your box is failing.

 

I've escalated to the ice to confirm for you and consider next steps.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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