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Box not working properly

Coleness
First Timer

on ‎05-12-2021 06:59 AM

Message 3 of 3

Our box has been freezing a lot, been non responsive to the remote control, (unless turning the box on or off), and not recorded any programs set to record. We have reset the box almost daily for weeks now, and watching TV has become a chore. Trying to catch up on ITV player or other means is incredibly difficult, as IF it let's us on, it freezes or turns off part way through and we have to go through it all again, with all of the adverts. We are getting very frustrated. 

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2 REPLIES 2

Karl-TalkTalk
Support Team

on ‎06-12-2021 07:55 AM

Message 1 of 3

Hi Coleness

 

Have you tried a Youview Maintenance Reset  on the box to see if this helps.

 

Thanks  

 

Karl. 

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Gliwmaeden2
Community Star

on ‎05-12-2021 08:20 AM

Message 2 of 3

Chat is available live from 9am, @Coleness, or staff will help when they reach your thread in the queue, after the weekend. 

 

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

 

If you do a complete factory reset, you will lose previously recorded programmes. However, any new Talktalk TV box sent out won't have this facility at all.

 

For help from staff on here, please add your Talktalk landline number to your community forum profile details. Go via your avatar/name; settings; launch profile wizard. 

Gliwmaeden2, a fellow customer.
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