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Bradband - Netfix

davidh195
First Timer

on ‎24-12-2021 12:42 PM

Message 2 of 2

 

I have a new contract Broadband & Netflix contract as an existing customer, my account is showing a go live date of 14 12 I have not received the token by email to link my existing Netflix account  within 7 days & I am unable to find a method of doing so In my account.

On the view broadbands boost tab it is showing I have 1 or more orders pending on my account.

 

Could someone give me advice on how to activate Netflix in my account please?

 

David 

Gordon Henshaw
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Karl-TalkTalk
Support Team

on ‎24-12-2021 01:08 PM

Message 1 of 2

Hi

 

I'm showing the Netflix option is not yet active so I'm unable to send an activation token etc.

 

Can you give our customer Services a call or use live chat and they can look at this after a security check.  They may need to remove and re-add the option.

 

Thanks  

 

Karl. 

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