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Changing channels by itself

RyanL
First Timer
Message 11 of 11

None stop flicking through channels. Checked all buttons on front there okay. Changed batteries in remote and even when take batteries out it's still doing it. I've even factory reset it twice but still doing the same. Anyone help? 

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10 REPLIES 10

Message 1 of 11

No Problem 🙂

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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RyanL
First Timer
Message 2 of 11

Thanks for your help much appreciated 

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Message 3 of 11

Hi

 

A TV box is now on the way to you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

RyanL
First Timer
Message 4 of 11

Just tried maintenance reset still got the same issue. Tired both the factory resets. How do I get a new box cause this is driving me insane. Just renewed my contract too.

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Message 5 of 11

Hi, 

 

Sorry, getting my wires crossed, are you able to try a Youview Maintenance Reset  to see if this helps.

 

If this fails then it would have to be a replacement box.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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RyanL
First Timer
Message 6 of 11

It's now stuck on 1 channel and won't change. Soon as I open tv guide it goes to channel 900 and won't move up or down. Tried the number but won't load channels that way either.

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Message 7 of 11

Hi

 

I've turned off optimisation, see if this helps.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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RyanL
First Timer
Message 8 of 11

I've updated my number.

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Karl-TalkTalk
Support Team
Message 9 of 11

Hi RyanL

 

Can you add the home phone number rather then the mobile to your profile so I can locate your details.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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fre55die
Community Star
Message 10 of 11

Hi @RyanL 

I have escalated this for you.

IMPORTANT !!!!!!
Could you please ensure that your personal information is up to date in your profile.
Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

If this has helped and solved your problem, please mark it as "Accepted Solution" from the 3 dot dropdown menu in the bottom right of this post so that staff or others do not spend time looking for alternatives. If you like the answer please feel free to click the "Like Button"
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