We use cookies on our website. By selecting Accept, you are agreeing to our cookies. Find out more about our cookies
Accept
Reject
Skip to main content

TV Support

For help with your TalkTalk TV box, channels and apps.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Chat Now - poor response

alyson58
Chatterbox

on ‎14-02-2019 08:32 PM

Message 3 of 3

Used the Chat  for help with TV problem. First operator lasted about 15 mins before cutting me off. The second operator stayed on for much longer but eventually he too cut me off !!! So annoying and I still have the TV problem. It would seem if they don't know the answer they end the conversation and you have to restart the whole process again. Anyone else had this response?

2 REPLIES 2

fre55die
Community Star

on ‎14-02-2019 11:38 PM

Message 1 of 3

Hi @alyson58 

 

As you are on here now, what is the problem that you're having as it can probably be solved on here.

 

IMPORTANT !!!!!!

Could you please ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information > Settings > Launch Profile Wizard,put your phone number in box, then scroll to the bottom of page and click save)

If this has helped and solved your problem, please mark it as "Accepted Solution" from the 3 dot dropdown menu in the bottom right of this post so that staff or others do not spend time looking for alternatives. If you like the answer please feel free to click the "Like Button"
0 Likes

TheHornedOne
Insightful One

on ‎14-02-2019 08:58 PM

Message 2 of 3

 

Yep, sure have @alyson58, you have my sympathy!

 

~R.

© TalkTalk 2021