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Complimentary £5 voucher no worked

Snooze
First Timer
Message 5 of 5

Tried to rent a movie using the voucher, however it never asked me at any time for the voucher, so the full amount has now been billed to me.  Can this be refunded please.  It needs to be more user friendly, I'm not a regular user.  Voucher was valid for August so within its use by date.  Please advise ?

 

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4 REPLIES 4

Message 1 of 5

Hi

 

the voucher code is only available to customers that have the TV charge applied to their account.  As you do not have the TV charge, you are not eligible for the monthly free voucher code.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 5

Hi

I have updated my landline phone number on profile.

 

Many thanks

Sue

 

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Karl-TalkTalk
Support Team
Message 3 of 5

Hi

 

Can you please add your home phone number or Account number to your Community Profile. 

 

We will not attempt to call you, this is so we can locate your account and run tests on your line if required. We will then reply via this Community.

 

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

 

Please post back on this thread when this has been done..

 

Thanks

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Gliwmaeden2
Community Star
Message 4 of 5

Staff identify your account through your landline phone number,  @Snooze, so you will need to complete your community forum profile details for them to look into the voucher situation for you.

 

Please go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save. 

 

 

Gliwmaeden2, a fellow customer.
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