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Constant re tuning of talk talk box.

jimbob1986
Whizz Kid
Message 5 of 5

Every couple of weeks I have to re tub my channels as I start to experience pixelation.  The same Ariel in the TV tuner is fine. 

James Alderson
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4 REPLIES 4

Message 1 of 5

tried this and its fien for a couple of weeks then starts again

James Alderson
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Message 2 of 5

Hi

 

Can you try a Youview Maintenance Reset (Option 4: Keep Recordings).

Please note any future scheduled recordings will be lost and will have to be rescheduled.

 

Set the box back up and retune and see if this keeps happening.

 

Thanks

 

Karl. 

 

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Message 3 of 5

the signal strength is minimum of 76 and quality 100 on all multiplexes of freeview.

 

the TV tuner does not have this issue just the TT box.

 

once i have returned the pixlating stops.

James Alderson
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Karl-TalkTalk
Support Team
Message 4 of 5

Hi

 

Are any channels more affected than others ?

 

What signal strength is showing for the affected channels ?

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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