on 11-02-2020 05:59 PM
My box has regularly failed to record when in smart standby in the last few weeks, sometimes it does record part of a programme. I have done a factory reset (keep recordings) and updated the software and players apps. Signal strength is always 65% approx. and quality 100%. I have spoken to support several times and am seeking further help.
on 16-03-2020 07:09 AM
The issue would not be resolved until a new software update is ready. YouView are looking at the cause of the issue but as yet we have no dates for the next software update.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE