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DN372 faied recordings

novelty
Conversation Starter
Message 1 of 21

My box has regularly failed to record when in smart standby in the last few weeks, sometimes it does record part of a programme. I have done a factory reset (keep recordings) and updated the software and players apps. Signal strength is always 65% approx. and quality 100%. I have spoken to support several times and am seeking further help.

Chris

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20 REPLIES 20

Message 21 of 21

Hi novelty

 

The issue would not be resolved until a new software update is ready.  YouView are looking at the cause of the issue but as yet we have no dates for the next software update.

 

Thanks  

 

Karl. 

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