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Defect tvbox

Twatface 1602
First Timer

on ‎20-02-2021 05:09 PM

Message 5 of 5

Coax out connection broken simple fix need new BOX, would be good if we could chat directly with a real person, not getting much joy with this way of communicating 😎

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4 REPLIES 4

Debbie-TalkTalk
Support Team
In response to fr8ys

on ‎24-02-2021 08:20 AM

Message 1 of 5

Hi

 

I'm just sending you a Private Message.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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fr8ys
Community Star

‎22-02-2021 07:24 PM - edited ‎22-02-2021 07:26 PM

Message 2 of 5

Strange, i thought this was standard on most TVs these days.

 

All 3 of mine have 2 coax points, one male one female which are "in and out" and these are next to each other.

 

what make and model is your TV?

 

Best wait for and OCE to respond re the box if you cant rewire connections.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Twatface 1602
First Timer
In response to fr8ys

on ‎22-02-2021 07:13 PM

Message 3 of 5

 Don't have a aerial out from TV ?

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fr8ys
Community Star

on ‎20-02-2021 05:28 PM

Message 4 of 5

Hi,

 

I'm assuming you have the aerial going into the box and then out to the TV.

 

Try reversing this so the aerial goes to the TV and then to the box. This should then give both devices the signal they need.

 

Try a recording on the box with the TV in standby mode to ensure you can record with the tv off.

 

The reason I'm suggesting this is that TalkTalk are no longer replacing boxes with a new recordable box, but the lite box that does not record.

 

Hope it works.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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