TV Support

For help with your TalkTalk TV box, channels and apps.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Devices telling me to sign into wifi network

dapredz
First Timer
Message 2 of 2

Hello , so I recently moved into my new house and my go live date was today , I've signed Into the actual router management area and it says that devices are connected and that the connection is working but all connected devices are telling me to sign into network,

After trying to sign into network it states I do not have permission to view the page and then tells me that the sign  in attempt has failed. I've factory reset the router twice and still the problem remains

Screenshot_20200714-124933_CaptivePortalLogin.jpg

0 Likes
1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

Can you power off the router for 30 minutes.  This will close the session and start a new one.  I can then check here to see if auth logs are created.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes