TV Support

For help with your TalkTalk TV box, channels and apps.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dn360t

Julshoppie
Popular Poster
Message 3 of 3

My youview box updated the apps and now tv app says my youview box is out of date and no longer supported

I have a  Huawei dn360t.01.02.p how do I get a up to date box

Thanks

0 Likes
2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi Julshoppie

 

try the resets and let me know how you get on.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

fr8ys
Community Star
Message 2 of 3

Hi,

 

3 things to try first are a soft reset by holding the front button for around 10 seconds until the box restarts.

 

if that doesn't work, then from the settings menu, click on update apps.

 

if that doesn't work, then try a factory reset of the box which will also reset the apps.

 

hope this works but if not please let us know.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes