on 24-04-2018 10:48 PM - last edited on 27-04-2018 01:16 AM by Gondola
Hi all recently subscribed to TalkTalk broadband which went smoothly.
Tried to to add TalkTalk tv and what a disaster!
First tried to add a boost via more tv - no boosts available
After almost an hour on chat to an agent managed to add a boost through them, channels appeared in the EPG and get the below
No problem! I'll press OK = Job done! ..Right??
Noo! I get this
So if I go into my account I can see the boost active but not the box it seems!
If I go into more tv I get this
Yeah sure I am not subscribed to everything! - I'll press Go to my stuff
Oh right nothing there either!
Spent about 4 hours over 4 days and even temprorarly left in frustration!
So so far tried box reboots, router reboots watching the test channel (it works fine!)
last i I heard they had logged a fault with my service and also something about slow broadband - it’s fine! Just the tv that I am having issues with
any ideas? Lost faith with technical support
on 26-04-2018 01:20 PM
You're most welcome. I just know the right people and they're the ones who cracked this for you. Thanks for posting back to let us know it's sorted.
on 26-04-2018 08:36 AM
Well I'm told this should be fixed now. I've been asked to post asking you to take the following steps:
Please ensure they enter the MORE TV player first. Then come out of the MORE TV player, go to the GUIDE and attempt playback of TV Select boost channels.
on 25-04-2018 10:53 AM
25-04-2018 10:35 AM - edited 25-04-2018 10:46 AM
Also if I go into Manage your TV Boosts in my account. No boosts are avalible - Says I have subscribed to them all.
Wouldnt that mean the issue is with TalkTalk and not my box?
on 25-04-2018 10:33 AM
I'm not seeing that banner and I've got no stuck orders showing in your account. I'm waiting on a reply from the TV product manager as I suspect this is a communication error with the box. Let me know how you get on with the reset. The MMR often clears issues like this.
on 25-04-2018 10:27 AM
Usually that's just what we call a stuck order. It can simply be an order yet to be marked as complete. I'll double check for you.
on 25-04-2018 10:01 AM
Nope but a good idea! - I’ll give it a try tonight.
One thing that concerns me though is if I go into my account I get the message Unfortunstley you cannot make changes to your account online right now - it’s been like this for days
makes me think the issue is an account setup issue?
on 25-04-2018 09:22 AM