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Do you have to return your youview tv box

Mike113
First Timer
Message 3 of 3

If you get a free youview  tv box with your talk talk  broadband and tv package. 

Do you have to return it at the end of your contract or can you keep it?

Because one talk talk advisor spoke to management and then told me I can keep it and I don't have to pay any extra charges and 9 days later another advisor told me I have to return it or be charged extra for keeping it, she said I can only keep the youview tv box if I had paid for it at the start of my contract.

I am confused  can someone please  help.

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi Mike, 

 

you do have to return the YouView Box if you leave TalkTalk. You do not have to return it at the end of your contract if you remain with TalkTalk on a rolling monthly contract.

 

Thanks  

Karl. 

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Gliwmaeden2
Community Star
Message 2 of 3

It can all get rather confusing,  @Mike113.

 

For staff to identify your account, please complete your community forum profile details. 

 

You need to go via your avatar/name; settings; launch profile wizard.

 

Staff will be back after the weekend. 

 

I'll flag this up for their attention. 

Gliwmaeden2, a fellow customer.
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