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Don't have a settop box

tats2013uk
First Timer
Message 3 of 3

Upgraded my account and it comes with TV, but I don't have a settop box, and I cannot seem to find the right place to send an email or talk to an expert, to sort this out i was hoping to find a chat now button.

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi tats2013uk

 

All accounts have an element of TV added to allow customers to access services such as the TV store.

 

A TV box is only provided at the point of placing your initial order and is added for a one off charge of £25.

 

If this was not requested at the time of placing your order, then a TV box would not be sent.

 

To add a TV box to your order or make any other changes to your package, you can call our customer loyalty team directly and they can help with this.

 

Thanks  

 

Karl. 

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ferguson
Community Star
Message 2 of 3

You can find chat here

 

Otherwise, if you would like the support team here to look into this for you it will help if you make sure that your personal details including TalkTalk landline number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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