on 22-06-2018 08:50 AM
Hi, I am a new customer, live date was the 14th June. I have been getting the above error code from the beginning on my subscription channels only. I have had an engineer around and they said problem is not my end. After countless chat sessions I seem to keep getting fobbed off. I'm on the top broadband package and when I plug the ethenet cable into my laptop I get speeds of 60mb download so it not the cable. Also all the players work on my TV box
on 22-06-2018 02:05 PM
I've passed this to networks to try and resolve remotely by resetting the TV connection from our side. If that fails I've asked for a multicast engineer to look at the exchange port to verify the TV traffic can be seen.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 22-06-2018 12:21 PM
I have escalated this for OCE support for you and they will reply on here.
Could you please ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information > Settings > Personal information, then scroll to the bottom of page and click save)
In the meantime have you tried going to YV button >"More TV" > My Stuff , and selecting something from a boost catchup channel?