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Error code TT G-250

helen657
First Timer
Message 3 of 3

Hi, getting error TTG-250 when trying to watch a film on Talktalk player. I bought the film, not rented, some time ago and have watched it before with no problems. Got 11 mins into film when error code appeared. Have re-booted router and youview box, and tried suggested tip of pressing Talktalk button on the remote. Nothing worked, still getting message almost 2 hours later.

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi helen657

 

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

 

Karl. 

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fr8ys
Community Star
Message 2 of 3

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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